Shipping & Guarantee Information
For In-Stock items please allow 2 Days Processing of your
order with 3-10 Business Days shipping.
If an item is not available for immediate shipping, you will be
notified by e-mail with the estimated ship date.
OUR GUARANTEE TO YOU:
Every item carries a 30 day replacement or refund guarantee from
delivery date. You may return an item for refund or replacement
within 30
days of the shipment date.
A 15% re-stocking charge
may be assessed for any returned merchandise
due to over-stock
or customer ordering error.
ORDERING
ONLINE ORDERS
Visa, Master Card, Discover and American Express Welcomed.
Click on the individual "Buy Me" links that
accompany every product to enter our shopping cart.
Click on the Icon
Shopping Cart to Add Your Item to the Basket
ONLINE PROTECTION
Upon entering the shopping cart you will notice this URL in your browser window
https://www.globecharge.com/payment_systems/authorizenet.cgi
Your information is encrypted and is protected with the best
encryption software in the industry - SSL. (Secured Socket Layer).
We
do not exchange,
share, sell or rent, any of the information
we obtain from
you, with anyone.
RETURN POLICY
Your packing slip will indicate where returns can be sent.
If you need to return an item, contact us and include the reason
for the return,
your name, phone number, the item you wish to
return, and a valid e-mail address.
Once we receive the returned item in it's original
condition,
your account will be credited. All returns must be
in the original
packaging, and be accompanied by the packing slip. If you paid
by check or money order, a check will mailed to you
within 7 business days.
DAMAGED ITEMS
Every product must be free of damage or manufacturer's defects or
you may
return
it within 30 days of delivery for
a replacement or
full refund. We will contact our distributor,
and if the damaged
item and packaging need to be inspected, we will contact you.
Once the damage claim has been
accepted, we will reimburse your
credit card
account
for the full purchase price. If you paid by check
or money
order,
we will mail you a check within 7 business days.
To
contact us, send us an email at
Alpine Christmas
Or phone: 303-766-7711
