OUR GUARANTEE TO YOU:
Every item carries a 30 day replacement or refund guarantee from
delivery date. You may return an item for refund or replacement within 30 days
of the shipment date. A 15% re-stocking charge may be assessed for any returned merchandise due to over-stock or customer ordering error.
RETURN POLICY
Your packing slip will indicate where returns can be sent.
If you need to return an item, contact us and include the reason for the return,
your name, phone number, the item you wish to return, and a valid e-mail address.
Once we receive the returned item in it's original condition, your account will be credited. All returns must be in the original packaging, and be accompanied by the packing slip. If you paid by check or money order, a check will mailed to you
within 7 business days.
DAMAGED ITEMS
Every product must be free of damage or manufacturer's defects or you may
return it within 30 days of delivery for a replacement or full refund.
We will contact our distributor, and if the damaged item and packaging need to be inspected, we will contact you.
Once the damage claim has been accepted, we will reimburse your credit card
account for the full purchase price. If you paid by check or money order,
we will mail you a check within 7 business days.